Support | PARENTS AND STUDENTS
Frequently Asked Questions
What is my school’s site code?
Your Site Code is a unique code that Reading Plus assigns to your entire school. The Site Code is your school’s main entrance to Reading Plus. Each student at your school uses the same Site Code to open the door to Reading Plus.
If you’ve forgotten your Site Code, ask your Reading Plus teacher, or friends and classmates who are also using Reading Plus. When you get your code, be sure to write it down for future reference. If you are still unable to locate your site code please reach out to the Customer Service team at firstname.lastname@example.org or call our Customer Service team at 1-800-732-3758 option 1.
When you first log into Reading Plus, you are asked to enter your Site Code. Your workstation will remember your Site Code the next time you log in, as long as cookies are not cleared from your workstation.
What is my username and password?
When logging in to Reading Plus, after entering a sitecode, you will need to enter your username and password provided by your teacher or administrator.
If you have forgotten your username and password, ask your Reading Plus teacher. When you do get your username and password, be sure to write it down for future reference. We do not distribute student usernames and passwords from Customer Service.
If your school uses a single sign program (single sign on is a page a student logs in to to access all school related websites, such as Clever, ClassLink….) If you have forgotten your username and password, ask your Reading Plus teacher. When you do get your username and password, be sure to write it down for future reference. For additional clarification, you can contact the Customer Service team at email@example.com or 1-800-732-3758 option 1.
What do G-Rate and I-Rate mean in SeeReader?
The G-Rate is the rate at which the Guided Window moves across the text as you read your stories. The independent rate, or I-Rate, is your rate when you read without the Guided Window. Your I-Rate is on target if it’s about the same as your G-Rate. Try to keep your I-Rate and G-Rate about the same.
My screen says I am On Hold. What do I do?
This message will appear if you have been struggling in the program for an extended period of time. When this message appears, you will need to speak with your instructor, as they will be able to allow you to continue.
The program is too fast, too slow, too difficult, too easy, etc. What should I do?
Each of us is a unique learner. A Reading Plus teacher will be monitoring your progress and adjusting the program to meet your unique learning needs. Please contact your Reading Plus teacher to make these types of changes within the program. Your teacher is best suited to make the changes that are appropriate just for you.
My screen is frozen. What should I do?
If you are using Reading Plus at home and the system is slow, appears to freeze, or disconnects, consider the following:
- Check the status of Reading Plus at status.readingplus.co.uk to see if there is an issue with the program that we are currently working on.
- Clear the cache and cookies on your browser.
- Try loading other websites to check if your computer is still connected to the Internet.
- Refresh the page by clicking F5 on a Windows machine, or command+R on a Mac.
- Try reloading the browser by closing and reopening it.
- Check the software and hardware requirements for Reading Plus to make sure your computer is able to support the program.
- Close all other websites and programs on your computer.
- Try running the program on Full Screen mode by pressing F11.
- Check your computer Operating System and the Web Browser for updates.
If these steps do not resolve your issue, please send a screenshot of the problem to firstname.lastname@example.org or call our Customer Service team at 1-800-732-3758 option 1.
How can I check my child's progress?
As a parent, you can check your child’s progress by logging in to their account. The first page you will see is their Student Dashboard. This page will show your child’s reading rate, total number of words read, and total number of stories read. If you click the More Info link at the bottom of this page, you will see comprehensive data on your child’s progress within the program.
To verify that your child has completed their assigned lessons in the three component programs, click the blue Lessons button at the top of the page. Here you will see checkboxes indicating the number of assignments set by the teacher on the right side of each program bar. Once these checkboxes are all checked off, then your child has completed their assignments for the week.
Your child’s teacher can also provide further data and context on your child’s progress in the program.
What are the different components of the program?
Reading (SeeReader) is an intelligent web-based eReader that allows students to read and analyze increasingly complex texts. Students select a story that matches their reading level and their interests. After reading the selection, they answer 10 thoughtful questions about the text. The story is presented using either a guided window, which guides the reader’s movement through the printed lines of the story, much like a finger does. The story might be presented using an independent reading format, which allows the student to progress through the page on their own, without the assistance of the guided window. SeeReader levels A through M represent grades 1st through L (12th grade) and M (College).
Vocabulary (ReadAround) is the vocabulary section of the program. The words learned in ReadAround were selected through extensive analysis and research. Students engage with and master vocabulary in ReadAround, and then encounter those words in SeeReader texts. ReadAround offers 12 levels of vocabulary, corresponding to 1st grade through college level.
Visual Skills (iBalance) is the part of the program that supports the development of visual and perceptual skills related to reading. iBalance includes a Flash activity in which a combination of three letters is presented at different distances from the center of the screen. The student is asked to type the letter sequence that was flashed.iBalance also includes a Scan activity in which students are asked to follow a guided window and press on the space bar whenever they see an open ring that looks much like the letter c.
I see the program running but something is missing from the screen. What should I do?
If you are logged in to Reading Plus and are missing certain buttons or cannot see the entire screen, check the zoom settings on your browser. Your browser should be set at 100% zoom for best performance. To easily change your zoom, hold the Ctrl key while scrolling up or down. You will see the screen zoom in or out. Adjust this until you see the missing images reappear when the browser zoom is at 100%.
If this does not resolve your issue, check your screen resolution. Reading Plus requires a screen resolution of 1024 x 768 pixels. You can check your screen resolution here.
To adjust screen resolution:
Right click on the Desktop and select Screen Resolution. In the Resolution drop-down menu, select 1024 x 768
Click on the Apple icon in the top left of your screen. Select System Preferences. Select Displays, and then choose 1024 x 768
If you are still unable to see the entire screen, check if your browser displays toolbars that take up space in the window. Disable or hide these toolbars during your Reading Plus sessions or try running the program using the Full Screen option.